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CHAPTER 1

 STUDY TIPS & ASSESSMENT EXAM

WHAT IS A PROJECT MANAGEMENT PROFESSIONAL (PMP)?

A PMP is a project management practitioner who:
  • Has demonstrated a professional level of project management knowledge and experience by supporting projects using project management tools, techniques, and methodologies
  • Has at least 4,500 hours of experience as a project manager.
  • Has completed 35 hours of formal project management training
  • Has passed a computer-based exam administered by the Project Management Institute (PMI)
PMP EXAM SPECIFICS
The exam has the following characteristics:
  • It assesses the knowledge and application of globally-accepted project management concepts, techniques, and procedures
  • It covers the five performance domains detailed in the Project Management Professional (PMP) Examination Specification (PMI 2013).
  • It covers the ten knowledge areas and the five process groups as detailed in the Project Management Body of Knowledge Guide (PMBOK® Guide).
  • It contains 200 multiple-choice questions.
  • It includes 25 questions that are “pre-exam” questions being field-tested by PMI that do not affect your exam score.
  • It takes up to four hours

Table 1-1 on the following page summarizes the distribution of exam questions in each of the five performance domains based on the PMI PMP Exam Content Outline—July 2011. Note that the information in this chart may change from time to time. Consult the PMI website (www.pmi.org) for the most current information.

Table 1-1


STUDY TIPS
Below are a list of recommended study tips from project managers who have successfully passed the PMP exam. Think about each one and determine which suggestions are the best for your learning style.
    • Develop a plan for studying; see page 1-17 for a sample study plan utilizing the PMBOK® Guide and this study guide
    • Follow the plan on a daily or weekly basis; it is important for you to commit to studying
    • Plan your study sessions with time limitations
    • Study during a time of day when you are most alert
    • Vary tasks and topics during lengthy study periods
    • Find one special place for studying and use it only for that
    • Eliminate distractions

  • If daydreaming, walk away
  • Take brief breaks (5 to 10 minutes) after about 50 minutes of study
    • Use practice exams
    • Your goal should be consistently achieving 80% correctness
  • Learn the PMBOK® Guide definitions

    • Understand the big concepts first
    • Try to put the concepts in your own words
    • Try to apply concepts to your own experiences (remember your experiences may not reflect the PMBOK® Guideapproach)

  • Memorize
    • Important people and their contributions to project management
    • Formulas
    • Processes and their order
    • Inputs, tools and techniques, and outputs of each process
  • Facilitate memorization by using tools like mnemonics
  • Prepare for exam day

  • Get a good night’s rest
  • Avoid last-minute cramming
  • Have a good breakfast
  • Leave books at home
  • Go with a positive attitude
  • Get to the exam site EARLY
EXAM TIPS
The exam tests your knowledge of the PMBOK® Guide by asking you many questions on definitions and inputs, tools and techniques, and outputs, and it has many situational questions that determine how well you apply PMBOK® Guide concepts to real-life situations. Most people can succeed if they follow these simple steps on test day.
    • Use the 15 minute tutorial time to do a brain dump on the items you have memorized
    • Relax before and during the exam
    • Take deep breaths
    • Stretch about every 40 minutes
    • If you get nervous, try to relax
    • Give yourself a goal and reward yourself
    • Resist the urge to panic
  • Read each question carefully

    • Be especially alert when double negatives are used
    • Reread ALL questions containing negative words such as “not,” “least,” or “except”
    • If a question is long and complex, read the final sentence, look at the answer choices and then look for the subject and verb
    • Check for qualifying words such as “all,” “most,” “some,” “none,” “highest-to-lowest,” and “smallest-to-largest”
    • Check for key words such as “input,” “output,” “tool,” “technique,” “initiating,” “planning,” “executing,” “monitoring and controlling,” and “closure”

    • Decide in your mind what the answer should be, then look for the answer in the options
    • Reread the questions and eliminate answer choices that are NOT correct
    • The correct answer, if it’s not simply a number, will include a PMI term
    • Make sure you look at ALL the answer choices
    • Mark questions to come back to
TIME MANAGEMENT DURING THE EXAM
    • Keep track of time (you have approximately 1 minute and 15 seconds for each question)
    • Set up a time schedule for each question
    • Allow time for review of the exam
    • To stay relaxed, keep on schedule
    • Answer all questions in order without skipping or jumping around
    • If you are unsure, take a guess and mark the question to return to later; do not linger
  • For questions involving problem solving:
    • Write down the formulas before solving
    • If possible, recheck your work in a different way (for example, rationalize)
  • Subsequent questions may stimulate your memory and you may want to reevaluate a previous answer
  • A lapse in memory is normal
  • You will not know all the answers
  • Take your time
  • Do not be in a rush to leave the exam
  • Before turning in the exam, verify that you have answered all questions

FAQS ABOUT THE EXAM







Can you bring materials with you?
     NO
What is the physical setting like?
It is a small room or cubicle with a computer, chair, desk, and trash can
  • Can you take food or drink into the exam area?
NO food or drink is allowed
  • Can you take breaks during the exam?
YES; you can go to the restroom; your clock is ticking all the time, so you need to determine if you have time and need to take a break to clear your mind
What are the time constraints?
You have 4 hours (with an additional 15-minute tutorial and 15-minute survey)
Are the exam questions grouped by knowledge area such as scope, time, and cost?
NO; the 200 questions are randomly scattered across the process groups and knowledge areas
Can you take paper and pen into the exam area?
NO; pencils and paper are supplied
Can you see both the question and the answer choices on the same screen?
YES
Is there a way to mark out or eliminate answer choices that you immediately know are not correct?
NO; you can work only on a piece of scratch paper
Is there a way to mark questions you are doubtful of?
YES
When you are done, can you review the exam?
YES
Can you review just the questions you marked as doubtful?
YES
Do you get immediate exam results?
YES, if you are taking an online exam; after you are done and hit the SEND button; the computer will ask if you are sure, and after you hit SEND again, you will fill out an online evaluation of the exam process consisting of about ten questions; a testing center staff person will then give you a detailed report of your results
MEMORIZATION TIPS FOR PERFORMANCE DOMAINS, PROCESS GROUPS, KNOWLEDGE AREAS, AND PROCESSES
As stated in the PMI PMP Exam Content Outline—July 2011, PMI defines the field of project management as consisting of five performance domains:
  • Initiating
  • Planning
  • Executing
  • Monitoring and Controlling
  • Closing
Each domain contains tasks and the knowledge and skills which are required to competently perform these tasks. There are also cross-cutting knowledge and skills, which are used in multiple domains and tasks.
In alignment with the five performance domains are the five process groups. Each process group contains two or more processes. The process groups with their corresponding process counts are:
  • Initiating (2)
  • Planning (24)
  • Executing (8)
  • Monitoring and Controlling (11)
  • Closing (2)
This yields a total of 47 processes. The process groups are discussed in detail in Chapter 3 of this study guide.
There are ten knowledge areas. Each of the processes, in addition to belonging to a process group, also belongs to a knowledge area. The knowledge areas with their corresponding process counts are:

  • Integration (6)
  • Scope (6)
  • Time (7)
  • Cost (4)
  • Quality (3)
  • Human Resources (4)
  • Communications (3)
  • Risk (6)
  • Procurement (4)
  • Stakeholder Management (4)
The individual processes are discussed in the knowledge area Chapters 4 through 13.
Table 3-1 of the PMBOK® Guide has a comprehensive chart that cross-references the individual processes, knowledge areas, and process groups.
Many people like to use creative phrases that jog the memory to remember lists and sequences. Examples of memorable phrases follow for the five process groups and the ten knowledge areas.
Memorization Tip for the Five Process Groups:
Henry Initiated a committee named PEMCO to Close down the railway line.

  1. Initiating
  2. Planning
  3. Executing
  4. Monitoring and Controlling
  5. Closing
EXAM TIP
Come up with your own creative phrases to remember the processes in each of the ten knowledge areas.
Memorization Tip for the Ten Knowledge Areas:
I’ve Seen That the Cost of Quality Has CRitical importance to my Project’s Success.

  1. Integration
  2. Scope
  3. Time
  4. Cost
  5. Quality
  6. Human Resources
  7. Communications
  8. Risk
  9. Procurement
  10. Stakeholder Management
You may want to devise your own memorization tips for processes in each of the knowledge areas. Here is an example of amemorization tip for the Project Scope Management processes:
Planning Scope Means you Create Real Direction, a Sense of a Can-Win attitude and a ViSion for Continued Success.

  1. Plan Scope Management
  2. Collect Requirements
  3. Define Scope
  4. Create WBS
  5. Validate Scope
  6. Control Scope
FORMULAS, EQUATIONS, AND RULES
Some formulas, equations, and rules must be memorized to answer exam questions effectively. The most important items to remember are listed here. Most of these are discussed in more detail in the following chapters.
1. Project Network Schedules
Network schedules are created after duration estimates and the relationships between the work packages have been determined. Following a path(s) from left to right makes a forward pass.

o   Forward pass

o   Yields early start (ES) and early finish (EF) dates

o   Early finish = early start + duration

o   RULE: If there are multiple predecessors, use LATEST EF to determine successor ES

After all paths have been given their forward path, they are traversed from right to left to make a backward pass.
o   Backward pass

o   Yields late start (LS) and late finish (LF) dates

o   Late start = late finish – duration

o   RULE: If there are multiple successors, use EARLIEST LS to determine predecessor LF
Once the forward and backward passes have been completed, the total float for the node can be calculated by:
o   Total float = late finish – early finish
2. Normal Distribution
The normal distribution, commonly known as the bell curve, is a symmetrical distribution, as shown in Figure 1-1. Each normal curve can be distinctly described using the mean and sum of the values. The possibility of achieving the project objective in the mean time or cost is 0%, with a 50% chance of falling below the mean and a 50% chance of exceeding the mean. Adding one or more standard deviations (σ) to the mean increases the chances of falling within the range. The probability of falling within 1σ, 2σ, or 3σ from the mean is:
o   1σ = 68.27%
o   2σ = 95.45%
o   3σ = 99.73%
Figure 1-1 Normal Distribution

3. Triangular Distribution

When there are three possible values, each of which is equally likely, the distribution takes on the shape of a triangle, as shown in Figure 1-2.
o   With A = lowest value, B = highest value, and M = most likely value, variance for a task (V) (variance is not on the exam) is
o   V = [(A – B)2 + (M – A)(M – B)] ÷ 18
o   Mean (μ)
o   μ = (A + M + B) ÷ 3
o   Standard deviation (σ)


Figure 1-2 Triangular Distribution

4. Weighted-Average or Beta/PERT Distribution
The beta distribution is like the triangular distribution except more weight is given to the most likely estimate. This may result in either a symmetrical or an asymmetrical (skewed right or skewed left) graph. An asymmetrical graph is shown in Figure 1-3.
o   Where O = optimistic estimate, ML = most likely estimate, and P = pessimistic estimate, variance for a task (V) is:

o   V = σ2
o   Mean (μ)
o   (μ) = (O + 4ML + P) ÷ 6
o   Standard deviation (σ)
o   σ = (P – O) ÷ 6
Figure 1-3 Weighted-Average or Beta/PERT Distribution

5. Statistical Sums

o   The project mean is the sum of the means of the individual tasks: μp = μ1 + μ2 + . . . + μn
o   The project variance is the sum of the variances of the individual tasks: Vp = V1 + V2 + . . . + Vno   The project standard deviation is the square root of the project variance: 

6. Earned Value Management
Earned value management is used to monitor the progress of a project and is an analytical technique. It uses three independent variables:

o   Planned value (PV): the budget or the portion of the approved cost estimate planned to be spent during a given period
o   Actual cost (AC): the total of direct and indirect costs incurred in accomplishing work during a given period
o   Earned value (EV): the budget for the work accomplished in a given period
These three values are used in combination to provide measures of whether or not work is proceeding as planned. They combine to yield the following important formulas:

o   Cost variance (CV) = EV – AC
o   Schedule variance (SV) = EV – PV
o   Cost performance index (CPI) = EV ÷ AC
o   Schedule performance index (SPI) = EV ÷ PV

Positive CV indicates costs are below budget. Positive SV indicates a project is ahead of schedule.
Negative CV indicates cost overrun. Negative SV indicates a project is behind schedule.
A CPI greater than 1.0 indicates costs are below budget. An SPI greater than 1.0 indicates a project is ahead of schedule.
A CPI less than 1.0 indicates costs are over budget. An SPI less than 1.0 indicates a project is behind schedule.

7. Estimate at Completion
An estimate at completion (EAC) is the amount we expect the total project to cost on completion and as of the “data date” (time now). There are four methods listed in the PMBOK® Guide for computing EAC. Three of these methods use a formula to calculate EAC. Each of these starts with AC, or actual costs to date, and uses a different technique to estimate the work remaining to be completed, or ETC. The question of which to use depends on the individual situation and the credibility of the actual work performed compared to the budget up to that point.

o   new estimate is most applicable when the actual performance to date shows that the original estimates were fundamentally flawed or when they are no longer accurate because of changes in conditions relating to the project:
  • EAC = AC + New Estimate for Remaining Work

o   The original estimate formula is most applicable when actual variances to date are seen as being the exception, and the expectations for the future are that the original estimates are more reliable than the actual work effort efficiency to date:
  •  EAC = AC + (BAC – EV)
o   The performance estimate low formula is most applicable when future variances are projected to approximate the same level as current variances:
  •  EAC = AC + (BAC – EV) ÷ CPI
A shortcut version of this formula is:
  •  EAC = BAC ÷ CPI
o   The performance estimate high formula is used when the project is over budget and the schedule impacts the work remaining to be completed:

EAC = AC + (BAC – EV) ÷ (CPI)(SPI)

Figure 1-4 Earned Value S-Curve

Formulas to be used with Figure 1-4 above include:

o   CPI = EV ÷ AC

o   SPI = EV ÷ PV

8. Remaining Budget

o   RB = Remaining PV

      or

o   RB = BAC – EV

9. Budget at Completion

o   BAC = the total budgeted cost of all approved activities

10. Estimate to Complete
The estimate to complete (ETC) is the estimate for completing the remaining work for a scheduled activity. Like the EAC formulas above, there are three variations:

o   ETC = an entirely new estimate

o   ETC = (BAC – EV) when past variances are considered to be atypical

o   ETC = (BAC – EV) ÷ CPI when prior variances are considered to be typical of future variances

11. Communications Channels

o   Channels = [n(n – 1)] ÷ 2

where “n” = the number of people

12. Rule of Seven
In a control chart, the “rule of seven” is a heuristic stating that if seven or more observations occur in one direction either upward or downward, or a run of seven observations occurs either above or below the mean, even though they may be within the control lines, they should be investigated to determine if they have an assignable cause. The reason for this rule is that, if the process is operating normally, the observations will follow a random pattern; it is extremely unlikely that seven observations in a row would occur in the same direction above or below the mean.
The probability of any given point going up or down or being above or below the mean is 50-50 (i.e., 50%). The probability of seven observations being consecutively in one direction or above or below the mean would be calculated as 0.507, which equals 0.0078 (i.e., much less than 1%).

SAMPLE STUDY SCHEDULE

SAMPLE ASSESSMENT EXAM
Readers should give themselves 62 minutes to answer these 50 sample exam questions. This timing is similar to the average time per question used by PMI in the actual PMP exam.

1.You are assigned as a new project manager of a project that is 40% complete. You are assigned due to the departure of the prior project manager. You review the current issues logs and meeting minutes. You determine that there has been insufficient communication with the stakeholders, and you immediately put in place:
a) 
A lessons learned knowledge base
b) 
A weekly face-to-face status meeting with key stakeholders until key issues have been resolved
c) 
A quality audit
d) 
A formal project review
2.You are a project manager on a virtual team. Each week you have a teleconference call with all the team members. During the conference call you hear someone on the call “typing” on his or her computer. This typing is an example of _________ in the communication model.

a) 
A message
b) 
Noise
c) 
Encoding
d) 
Decoding
3.You are the project manager for a business process improvement project for a strategic business process that is 50% complete. As a major milestone, a test was performed to determine if the new process being developed may actually make the production user less productive, if implemented. One way to analyze the results of this test is to perform:

a) 
A root cause analysis
b) 
Quality audits
c) 
A defect repair review
d) 
A Pareto diagram
4.A breakdown in communication ________ impacts the project.

a) 
Usually positively
b) 
Sometimes
c) 
Always
d) 
Usually negatively
5.How do activities differ from milestones?

a) 
Activities are the lowest level in the WBS; milestones are high level with short durations
b) 
Activities have duration; milestones don’t because they represent a point in time
c) 
Activities can be used to highlight a significant point in the project; milestones are scheduling units
d) 
Activities have abbreviated descriptions; milestones must be well defined
6.You are the project manager on a construction project that is 50% complete. At this point the CPI is 1.12 and the SPI is 1.05. Total earned value to date is $6,300,000, and the original budget was $12,600,000. All of the following are true except:

a) 
Actual costs are $6,300,000
b) 
EAC could be $11,925,000
c) 
Actual costs are $5,625,000
d) 
EAC could be $11,250,000
7.The act of collecting and distributing status reports, progress measurements, and forecasts is part of:

a) 
Communication technology
b) 
Communication methods
c) 
Information management systems
d) 
Performance reporting
8.You are the project manager for a business process improvement project for a strategic business process. Several new business process needs have been identified as planning packages in the WBS, and as part of the initiation process for the project, a sub-team has been assigned the responsibility to detail out the deliverable expectations of these new planning package. This process is known as:

a) 
Analogous estimating
b) 
Bottom-up estimating
c) 
Discovery
d) 
Decomposition
9.You are the project manager on a new project in which 10 of the 12 team members have worked together on prior similar project. Senior management wants a quick estimate on the overall cost of the project. A good tool that can be used in making this estimate is:

a) 
Analogous estimating
b) 
Bottom-up estimating
c) 
Three-point estimating
d) 
Resource leveling
10.You are the project manager on a project in which two of your key stakeholders have different concerns and expectations on the objectives of the project. Your job is to:

a) 
Assess the situation to balance expectations of the key stakeholders
b) 
Prioritize the objectives and manage your customers’ expectations
c) 
Have the stakeholders prioritize their objectives and focus on the most common ones
d) 
Talk to senior management and determine which objectives best fit the overall business goals of the organization
11.As the project manager, Jacob identifies the possible departure of a key team member who has a special expertise that is needed for the project. If that team member is promoted, this would be considered a risk:

a) 
Category
b) 
Event
c) 
Trigger
d) 
Quantification
12.As a project manager on a construction project, you experienced an abnormal number of vendor issues on your project. In order to prevent the situation from happening on future contracts, you ask for a:

a) 
Checklist analysis
b) 
Reserve analysis
c) 
Procurement audit
d) 
Risk audit
13.A requirements traceability matrix is a table that links requirements to their origin and can be used to control:

a) 
Communications
b) 
Stakeholders
c) 
Deliverables
d) 
Schedule
14.Your virtual team has developed bad habits, such as being late to meetings, multi-tasking during meetings, and carrying on side discussions. What should the project manager do to reduce or prevent such problems?

a) 
Conduct a training session on soft skills to build empathy and influence
b) 
Have a team building session to help members get to know each other better
c) 
Bring in the team for a face-to-face meeting and discuss behavior expectations
d) 
Have the team agree to ground rules with clear expectations for meetings
15.The subsystem of formal documented procedures to track and manage characteristics and changes in a deliverable is known as the:

a) 
Contingency reserves system
b) 
Procurement administration system
c) 
Configuration management system
d) 
Integrated change control system
16.In which contract type does the seller have to include any contingencies for risk and the seller’s profit as part of the total contract price?

a) 
Cost reimbursable
b) 
Firm fixed price
c) 
Cost plus incentive fee
d) 
Cost plus penalty fee
17.How is earned value analysis useful in controlling risk?

a) 
A CPI below 1.0 may indicate a threat that has occurred
b) 
Schedule variance that is positive may indicate a threat that has occurred
c) 
Cost variance that is negative means you are under budget and things are okay
d) 
An SPI greater than 1.0 means you are behind schedule and should investigate
18.You are a project manager newly assigned to a critical project for the organization. After reviewing the project charter and evaluating the needs of the project, it is clear to you that Nikhil would be a critical resource on the project because of his product knowledge and customer relationship. As part of your resource planning process, you ________ Nikhil’s boss to allocate his time to the project.

a) 
Direct
b) 
Negotiate with
c) 
Compromise with
d) 
Demand of
19.A dependency that is inherent in the nature of the work being performed is a (an) ________ dependency.

a) 
Discretionary
b) 
External
c) 
Contractual
d) 
Mandatory
20.As the project manager on a software development project, you schedule phase-end lessons learned reviews with the entire project team. The results of the session will be:

a) 
Distributed to all internal stakeholders regardless of the results
b) 
Kept by the project manager for future projects
c) 
Shared only with the team members as a learning experience
d) 
Used to identify who on the team was not performing up to standards
21.You are working on a project that was recently initiated to enhance the community parks within the state. Your government agency is highly influenced by legislative changes. A new law is scheduled to be implemented within the first three months of the project that will require changes to security in all parks. You should:

a) 
Do nothing because these changes weren’t part of the initial scope
b) 
Submit a change request to the change control board to be voted on
c) 
Submit a change request to the change control board as a required change
d) 
Include the changes in your current project scope
22.The difference between grade and quality is that:

a) 
Grade is looking at the attributes of the product, whereas quality is concerned with how well the product meets requirements
b) 
Grade is fitness-for-use, while quality is concerned with how well the product meets requirements
c) 
Grade is the cost to confirm to specific requirements; quality is the cost of non conformance
d) 
Grade and quality are actually synonymous and have no real difference on projects
23.Given the information provided below regarding an upcoming party, which option should be chosen if the goal is to maximize revenue?

•If the party is held inside, 100 people can attend at $10 each

•If the party is held outside, 200 people can attend at $10 each

•There is a 40% chance of rain on the date of the party

•If it rains and the party is held inside, only 80 people will attend

•If it rains and the party is held outside, only 100 people will attend

a) 
Held inside because expected monetary value is $1,800
b) 
Held inside because expected monetary value is $920
c) 
Held outside because the expected monetary value is $3,000
d) 
Held outside because the expected monetary value is $1,600
24.Determining how to deal with each stakeholder is a key benefit of which process?

a) 
Identify Stakeholders
b) 
Plan Stakeholder Management
c) 
Manage Stakeholder Engagement
d) 
Control Stakeholder Engagement
25.A subcontracting vendor completes work to the requirements specified within the statement of work (SOW), but the project manager is not pleased with how the deliverable integrates with the corporate databases. In this case, the contract is considered to be:

a) 
Incomplete because formal acceptance has not been provided by the buyer
b) 
Complete because the contractor met the terms and conditions of the contract
c) 
Complete because the contractor is satisfied and work results followed the SOW
d) 
Incomplete because the specs are incorrect
26.You are a project manager on a hotel construction project. The CEO and sponsor of the project retired from the business and a new CEO has been named. One of the first things you should do as the project manager is:

a) 
Introduce yourself to the new CEO and tell him or her how hardworking your team is
b) 
Schedule a meeting with the CEO to review the detailed project schedule and earned value analysis that you finished last Friday
c) 
Determine the communication needs of the CEO and modify the communications management plan
d) 
Keep your head down and continue to perform your job
27.What is the benefit of following the communication plan to collect and distribute information?

a) 
It allows an efficient flow of communications
b) 
It identifies and documents the approach to communicate
c) 
It enables the project manager to use interpersonal skills effectively
d) 
It ensures that information is flowing to all project stakeholders
28.Those risks that can be identified and analyzed are called:

a) 
Known risks
b) 
Unknown risks
c) 
Risk register
d) 
Risk responses
29.You are the project manager of a technology project and several questions have arisen as the technology team began the design phase. As a result, you schedule a meeting with the key stakeholders to review the issues and bring clarity to the design. This is an example of which process?

a) 
Manage Stakeholder Engagement
b) 
Report Performance
c) 
Plan Stakeholder Management
d) 
Control Stakeholder Engagement
30.Your project is nearing completion, and you have scheduled a deliverable review meeting with your customer for next week as part of the Validate Scope process. The Validate Scope process includes:

a) 
Obtaining the stakeholders’ formal acceptance of the project’s deliverables
b) 
Organizing and defining the total scope of the project
c) 
Verifying the correctness of the project deliverables
d) 
Assuring that all requested changes and recommended corrective actions are completed
31.A member of your team brings ideas for enhancements to the scope of work to a team meeting. These suggestions will add work to the project that is beyond the requirements of the project charter. As project manager, you point out that only the work required for the project should be completed by the team or the project could miss its goals. You are:

a) 
Acting as the change control board
b) 
Collecting requirements
c) 
Verifying scope
d) 
Managing risk
32.As you begin implementation of your website redesign project, what enterprise environmental elements should you consider?

a) 
Procedures used to detect and track bugs
b) 
Existing capacity of the website infrastructure
c) 
Allowed communication methods
d) 
Project files from previous projects
33.One difference between project manager responsibility and PMO responsibility is that project managers:

a) 
Focus on specific project objectives, while PMOs manage program changes
b) 
Optimize the use of shared resources, while PMOs manage assigned resources
c) 
Manage the overall risks and opportunities, while PMOs control a project’s scope, cost, and time
d) 
Manage the methodology and metrics used, while PMOs manage individual reporting requirements
34.A narrative description of products to be supplied by the project is the:

a) 
Project scope statement
b) 
Charter
c) 
Project statement of work
d) 
Contract
35.During the closing phase of a project, employees are concerned about their next assignment in which type of organizational structure?

a) 
Projectized
b) 
Strong matrix
c) 
Balanced matrix
d) 
Functional
36.When is it critical to have procedures for identifying and documenting actions taken during the project?

a) 
When the project deliverables satisfy the completion criteria
b) 
When a project is terminated before completion
c) 
When you have transferred the product service into ongoing operations
d) 
When archiving lessons learned and other project information
37.Which technique would be most effective in increasing the effectiveness of stakeholder engagement activities as the project progresses when there are major disagreements on the deliverables?

a) 
Reviewing the issues log
b) 
Holding face-to-face meetings
c) 
Using the information management system
d) 
Using the expertise of an external consultant
38.As the project manager on a medical device project, you are asked to put together an estimate for the project. At a minimum, you would need:

a) 
A scope baseline and human resource management plan
b) 
Activity cost estimates and the project budget
c) 
Analogous and bottom up estimates for labor costs
d) 
Project management software and a vendor bid analysis
39.The PMI Code of Ethics and Professional Conduct requires that project management practitioners do all of the following EXCEPT:

a) 
Uphold policies and laws
b) 
Provide accurate information in a timely manner
c) 
Negotiate in good faith
d) 
Disclose real or potential conflicts of interest
40.You are a team member on a resource constrained project, and you find out that you can get a resource to help you for three weeks, so you write up a request to the project manager because you know that contingency reserves:

a) 
Were included as part of the planning process
b) 
Were only for unknown unknown cost uncertainties
c) 
Were not included in the project budget
d) 
Were only for scheduled activities that utilize time and materials
41.As the project manager of a large residential construction project, you find that the developer has presented three new landscaping designs to the investors, even though the contract has been signed and construction has begun. In your estimate, all three designs would add $10,000 to $30,000 to the landscaping budget. You ask for a meeting with key stakeholders immediately to address this potential variance. You are exercising:

a) 
Scope control
b) 
Scope baselining
c) 
Schedule management
d) 
Cost management
42.You have been working on your project in a foreign country. While you were there, the local team developed a prototype of your product that you are taking home. As you exited through customs, the prototype was confiscated, even though it was declared and you paid a customs fee. To retrieve the prototype you were forced to pay an additional, unwritten “customs fee.” On your expense report, you:

a) 
Show nothing for the additional customs fee
b) 
Bury the customs fee in other parts of your expense report
c) 
Report to the sponsor on your expense report that the customs fee needs to be reimbursed
d) 
Include the cost of the additional customs fee since it was a prototype
43.One of your team members, Sue, is so enthusiastic that she tends to go above and beyond the requirements for any particular task assigned. In her desire to do a great job, her work tends to be delayed and takes much longer than budgeted. This has negatively impacted the overall schedule of the project. For the next work package to be assigned to Sue, the project manager should:

a) 
Tell Sue’s manager that Sue’s work is substandard
b) 
Talk to Sue about the delays and clearly spell out the deliverables and timelines
c) 
Inform your sponsor that you are removing Sue from the team
d) 
Discuss the issue in the weekly project status meeting and gain consensus of the entire team
44.Michael has taken over a twelve-month project which has two months of work completed. The prior project manager left for a promotion and told Michael the team was functioning well together. During the first several team meetings, Michael noticed a significant amount of disagreement and a lack of collaboration among team members. What happened to the high-functioning team?

a) 
The team was ready to be released and to move on from the work completed
b) 
The team was in a phase in which team members were beginning to adjust their work habits to support the team
c) 
The team enjoyed the conflict and actively tried to express the ideas and opinions of all the team members
d) 
The change in project manager shifted the dynamics and caused the group to go back through the storming phase
45.Project managers must balance competing constraints such as cost, scope, time, resources, risk, and quality. How is a constraint affected if another constraint changes?

a) 
There is no affect to the remaining constraints
b) 
Cost is unlikely to change if scope is kept under control
c) 
One or more of the other constraints is likely to change
d) 
The schedule will be kept constant if it is the most important constraint
46.As the project manager, you review a scatter diagram in which a large majority of the points are collecting close to the diagonal line. This would communicate that the:

a) 
Trend is moving upward, which identifies a potential problem on the project
b) 
Risk is increasing on your ability to meet the project schedule and cost
c) 
Variables measured are closely related
d) 
Variables are out of control
47.You are assigned as a new project manager of a project that is 40% complete. You are assigned due to the departure of the prior project manager. You review the current issues logs and meeting minutes, and you talk to the project sponsor and other key stakeholders. You are told that the business environment that you are working in is in a critical state and that it is imperative that this project be completed on time to help the organization weather a volatile market shift. You:

a) 
Update the work breakdown structure for additional work
b) 
Document the lessons learned knowledge base
c) 
Add schedule activities to the project schedule
d) 
Review the risk register for risk events that will cause a delay
48.You are the project manager in a construction project. The framing subcontractor stated earlier this week that he will be able to meet the delivery schedule. You find out from the laborers on site that the framing subcontractor has laid off half of its staff, several of whom were working on this project. When reporting the status of the project to senior management, you should report:

a) 
No slip in schedule
b) 
That you have contacted the subcontractor to obtain a revised status
c) 
Report that the schedule is very likely to slip
d) 
That a buffer task was added to the framing task
49.As the project manager for a business process improvement project for a strategic business process, you have been given a budget of $3.0 million to deliver the project within twelve months. You were not included in the discussions determining this budget, but your boss was. The project has been identified as a key strategic initiative this year, and if the project is delivered, the organization will experience a 30% reduction in process costs. Your first action, upon receiving the budget, should be:

a) 
Compare the assumptions used to develop the budget to the overall scope of the project
b) 
Update the cost management plan for all the changes that you expect on the project
c) 
Review the budget in detail and and ask your boss for a revised budget for problem areas
d) 
Verify that there is enough budget to cover your salary
50.You are the project manager on a large government contract. You have determined that you will need to procure a major component of the project due to a lack of expertise within your existing project team. As part of the procurements process, you receive over fifty seller proposals. In order to select a seller, you decide to:

a) 
Review the proposals and pick the two lowest bidders
b) 
Call a bidders conference and ask detailed questions about each proposal
c) 
Review each proposal in detail and select the winner
d) 
Use established criteria to rank the proposals and select a seller

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