Changes in business operations may be the focus of a
dedicated project—especially if there are substantial changes to business
operations as a result of a new product or service delivery. Ongoing operations
are outside of the scope of a project; however, there are intersecting points
where the two areas cross.
Projects can intersect with operations at various points
during the product life cycle, such as:
- At each closeout phase;
- When developing a new product, upgrading a product, or expanding outputs;
- While improving operations or the product development process; or
- Until the end of the product life cycle.
At each point, deliverables and knowledge are transferred
between the project and operations for implementation of the delivered work.
This implementation occurs through a transfer of project resources to
operations toward the end of the project, or through a transfer of operational
resources to the project at the start.
Operations are ongoing endeavors that produce repetitive
outputs, with resources assigned to do basically the same set of tasks
according to the standards institutionalized in a product life cycle. Unlike
the ongoing nature of operations, projects are temporary endeavor
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