Operational Stakeholders in Project Management:
While operations management is different from project management (see 1.5.1.1), the needs of stakeholders who perform and conduct business operations are important considerations in projects that will affect their future work and endeavors. Project managers who consider and appropriately include operational stakeholders in all phases of projects, gain insight and avoid unnecessary issues that often arise when their input is overlooked.
While operations management is different from project management (see 1.5.1.1), the needs of stakeholders who perform and conduct business operations are important considerations in projects that will affect their future work and endeavors. Project managers who consider and appropriately include operational stakeholders in all phases of projects, gain insight and avoid unnecessary issues that often arise when their input is overlooked.
Operational stakeholders should be engaged and their needs
identified as part of the stakeholder register, and their influence (positive
or negative) should be addressed as part of the risk management plan.
The following list includes examples of operational
stakeholders (depending upon the business):
- Plant Operators,
- Manufacturing line supervisors,
- Help desk staff,
- Production system support analysts,
- Customer service representative,
- Salespersons,
- Maintenance workers,
- Telephone sale personnel,
- Call center personnel,
- Line managers, and
- Training officers,
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